RETURNS
1.1 Pursuant to Article 52 of the Consumer Code, you have the right to withdraw from the contract entered into on www.boninistore.com (the Seller) without penalty within fourteen (14) working days of receiving the purchased products. In specific cases, indicated in the Right of Withdrawal section, it will be possible to exchange the chosen item for another.
1.2 Pursuant to Article 54 of the Consumer Code, you may exercise your right of withdrawal by requesting it within 14 working days of receiving your order by contacting Bonini Srl Customer Service via WhatsApp or by sending a request via email to info@boninimarsala.it.
1.3 Once you have exercised your right of withdrawal, the products must be returned to the Seller by courier and sent to:
Customer Service – Bonini Srl, Via 11 Maggio, 142, 91025 Marsala (TP)
no later than fourteen (7) working days from notification of your decision to withdraw. Please note that between the date of the return request and the actual dispatch of the products, no more than 07 working days must pass.
1.4 For the JEWELRY category, the terms for exercising the right of withdrawal and returning the products are reduced to four (4) working days from receipt of the order.
1.5 The only costs borne by the Customer are those for returning the products, provided that the courier and shipping methods indicated are used.
You can decide on the service at a cost of €20 (to be deducted from the total refund) we will book the UPS courier who will come to the Customer's home.
For a fee of €15 (to be deducted from the total refund), the return label can be sent via WhatsApp customer service and the customer will simply need to take the package to a UPS collection center.
Alternatively, the customer can choose a courier of their choice, at the customer's expense, by specifying the chosen courier and entering the following information for the RECIPIENT: BONINI SRL, VIA XI MAGGIO 142, GROUND FLOOR, Marsala, TP 91025 IT, info@boninimarsala.it, +393286317668
1.6 The right of withdrawal is correctly exercised if:It is requested within fourteen (14) business days of receiving the products, or within four (4) business days for JEWELRY products;The products have not been used, worn, or washed;
The identification tag is still attached with the disposable seal;
The products are returned in their original packaging;
The products are delivered to the courier within seven (7) business days of notification of withdrawal, or within four (4) business days for JEWELRY products.
The products are undamaged. Pursuant to Article 59 of the Consumer Code, the right of withdrawal is excluded for custom-made, personalized, or sealed products that are unsuitable for return due to hygiene or health reasons, if opened after delivery.
1.7 The Seller will verify the conformity of the returned products. If the right of withdrawal is exercised correctly, the Seller will send you a confirmation of acceptance and refund the sums paid for the products.
1.8 Refunds will be made as soon as possible and in any case within fourteen (14) business days from the date the Seller receives the notification of withdrawal, after verifying compliance with the indicated conditions.
1.9 If you do not comply with the methods and deadlines for exercising the right of withdrawal, you will not be entitled to a refund. The Seller will notify you of the rejection of the return. Within 14 business days of receiving the notice, you may choose to return the products at your own expense by notifying the Seller. Otherwise, the Seller will retain the products and the sums paid.
Refunds
Regardless of the payment method used, the refund, whether full or partial, will be made within fourteen (14) business days of the notification of withdrawal, subject to verification of the correct execution of the withdrawal and the returned products. The refund will be made using the same payment method used for the purchase. If the recipient of the products is different from the person who made the payment, the refund will be made to the person who made the payment.